Team Leader Service Desk

At Hastings District Council, technology plays a vital role in enabling our people to deliver great services to our community. We’re looking for a Service Desk Team Leader to lead our IT support function and ensure staff receive reliable, responsive and high-quality technical support.

You’ll lead and develop a capable Service Desk team, manage daily operations, and drive continuous improvement across incident, request and problem management. This is a great opportunity for an experienced IT service desk leader who enjoys developing people, improving processes and delivering excellent customer‑focused support.

In this role, you’ll work closely with the wider IT Operations team, helping shape how IT services are delivered across Council, including improving service desk procedures, monitoring performance, identifying improvement opportunities and enhancing customer satisfaction.

This is a great opportunity to make a real impact in a collaborative and support...