Team Leader North America Operations

Job Title: Team Lead – NA Operations (Philippines)

Location: Baguio, Philippines (Onsite)





About the Role:

We are looking for a highly motivated and experienced Team Lead to join our growing North America team in the Philippines. This role requires a strong leader with excellent people management skills and a solid technical foundation. The Team Lead will oversee day-to-day operations, drive team performance, support client deliverables, and collaborate with cross-functional teams across time zones.

Responsibilities:

• Lead, mentor, and manage a team of professionals supporting the NA region.

• Monitor daily operations and ensure timely delivery of client and internal deliverables.

• Provide hands-on support for escalated technical issues and act as a liaison with engineering or product teams when necessary.

• Drive performance metrics (SLAs, KPIs) and ensure high-quality service delivery.

• Coordinate with g...