Team Leader: Liabilities

Job Purpose:

To effectively manage the Liabilities specific area (Liabilities /Merit review/Input Handling/ S.O.P / Data Accuracy/Indexing) with regards to service; quality and performance to create a culture of excellent service.

Key responsibility:

• Ensure teams’ targets are achieved.


• Adherence to SLA and SOP. Ensure correct actions taken on reports as per Liabilities standards


• Ensure data integrity on financials and key data indicators. Track and audit. Track claims log and broker updates. Track and resolve operational and performance variations.


• Performing inline quality assurance reviews.


• Develop and encourage strong teamwork. Identify potential inter-departmental problems and escalate them to higher levels. Engage regularly in team or group problem-solving.


• Manage areas of critical compliance and actively manage non-conformance. Actively manage no...