Team Leader – Group Insurance Configuration

Build the future with us. Are you driven by group insurance operations and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Team Leader – Group Insurance Configuration, you will play a key role in enhancing operational performance, quality, and talent development within a stimulating environment.

Responsibilities

• Plan, coordinate, and prioritize group insurance plan configuration activities.
• Assess the complexity of requests to ensure an equitable and efficient distribution of workload.
• Ensure adherence to deadlines, service levels (SLAs), and established quality standards.
• Monitor performance indicators (KPIs), analyze variances, and implement corrective actions.
• Ensure that procedures, tools, and reference documents are up to date, documented, and accessible.
• Identify operational issues, elevate risks when necessary, and propose corre...