Team Leader Customer Service

Time Type:

Move forward as Team Leader Customer Service at DSV in Maastricht Airport

Are you a true team leader who thrives in a dynamic and sometimes hectic environment? Can you bring structures where things are busy and challenging, without losing human touch? We are looking for a Team Leader Customer Service who stands strong and gains energy from leading a team in motion.

You get it done

You are responsible for collecting and analysing reports, setting up and monitoring KPIs, discussing progress with the customer, and distributing daily tasks within your team. You lead operational meetings with the customer about daily activities and implement improvements within the team. This dynamic role requires flexibility and the ability to handle unexpected situations: you are on it.