Vacancy Description
Our client is a global leader in the industrial sector, specializing in manufacturing and distribution. With an international presence and a commitment to operational excellence, they are seeking a Team Leader Customer Service to oversee and manage an international customer support team.
Your Responsibilities:
Lead and manage an international customer service team, ensuring high levels of performance.
Develop and implement customer service strategies to optimize client satisfaction.
Monitor KPIs and ensure continuous improvement in service delivery.
Collaborate with internal teams (sales, logistics, production) to enhance customer experience.
Handle escalations and complex customer inquiries, providing effective solutions.
Train, mentor, and develop the customer service team to meet business objectives.
Oversee the implementation of new process...
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