Team Leader Customer Service

As a Team Leader Customer Service, you are responsible for the daily operations and performance of the Customer Service team. You coach, guide, and motivate your team to deliver excellent service and ensure customer satisfaction at every touchpoint. You play a key role in creating a high‑performing team and continuously improving the way we serve our customers.

What you’ll be doing

• Lead and inspire your team: coach, motivate, and support team members to perform at their best.
• Drive performance: monitor KPIs, manage daily operations, and ensure targets are met.
• Organize and plan effectively: monitor scheduling, workload distribution, and team alignment.
• Act as the first point of contact for escalations and complex customer issues.
• Develop your team: conduct performance reviews and team meetings.
• Improve processes: identify improvement opportunities and support implementation of new ways of working.
• Support ...