Team Leader Contact Centre - Abu Dhabi Emiratized Role

Job Purpose

Responsible for handling a team of CSRs providing 24/7 customer support to the existing customers/ new prospects Monitor adherence to SLA display right standards of customer satisfaction practices by staying focused on productivity of CSRs through customer service and up selling. Strong comprehension skills and solutions focused to Provide intensive coaching to new staff on products & systems at the same time develop existing CSRs mentor staff provide coaching and motivational assistance. Continuously review work processes for improvement and effective supervision is offered

Key Accountabilities

Team Supervision (only for Team leaders and supervisors)

Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner which is consistent with operating procedures and policy.

Provide on-the-job training and constructive feedback to assigne...