Team leader: collections

JOB DESCRIPTION
Key Responsibilities:
Achievement of the team's targets/KPI's in line with the Brand(s) product requirements. Ensuring compliance standards & legislative requirements are adhered to and met against agreed quality benchmarks. Managing relationships with internal & external stakeholders to achieve the desired outcome. Consistent focus & improvement of client service delivery. Ensuring that reports are analysed & compiled accurately to provide feedback on individual and overall team performance.
Qualifications and Experience:
Matric qualification Management related qualification (advantageous) 2 years management experience Be willing to commit to continuous learning Sound understanding & application of people management procedures (e.g., IR, coaching)
Skills:
To be computer literate (MS Office & Intermediate Excel) Excellent communication skills (verbal, written & interpersonal) Customer Service Delivery
Behaviours:
Conveys information and c...