Team Leader, CCS Operations

Team Leader, CCS Operations

Full Time Temporary

1 vacancy

12-month contract

Ottawa, Ontario, Canada

Hybrid role

As a Team Leader, you’ll be at the heart of our Service Desk Operations (SDO). You’ll help create a positive, motivated environment where staff feel confident, supported, and empowered to deliver an exceptional experience to every customer.

Working closely with the Workforce Coordinator, you’ll set priorities, keep the team focused, and ensure everyone has what they need to meet goals and deadlines. You’ll also be the first point of contact when team members need advice or when escalations arise, offering clear direction and helping resolve issues with empathy and efficiency.

Partnering with the Manager of Operations, you’ll champion improvements to our processes and services, looking for ways to streamline workflows and enhance the c...