Team Lead Support (Bogotá)

Title: Team Leader (AFR-OFR Ops) - Night Operation

Location: GSC BOG

Join DHL General Forwarding’s Global Shared Services Center (GSC BOG) as a Team Leader for Air and Ocean Freight operations. You will play a critical role in overseeing the performance and development of a dynamic team of Associates and Specialists, ensuring process excellence, operational efficiency, and outstanding service delivery for our global stakeholders.

Key Responsibilities

• Team Leadership & Performance
  • Lead a team of specialists and associate agents, fostering a culture of operational excellence, respect, and accountability.
  • Provide continuous coaching, feedback, and performance reviews to ensure professional development and goal alignment.
  • Ensure high levels of service quality, accuracy, and timeliness across all operational tasks.
• Process & Quality Management
  • Monitor and ensure adherence to defined...