Team Lead - Payments

TITLE: NCR CSS (Customer Solutions Support) SW Support, Technical Support Supervisor

Type and job description:

• Position works in Technical Assistance Center (TAC) environment supporting NCR's customers (both internal and external) and their analysts in providing problem resolution for NCR products and services and other related products and/or equipment;
• Responsible for ensuring the customer's entitlement of services; Remotely deliver solutions, dispatch service personnel, and when appropriate verify resolution of a customer's issue that has not been escalated; Work directly with the customer to understand the problem, and/or escalate problem to the next level;
• Position’s primary responsibility is managing the Technical Assistance team and assuming full accountability for the team’s performance, allocating workload, training and coaching new employees and Team Leads, providing feedbac...