Vacancy Description
Passenger Service Agent Team Leader (PSA TL)
Position: Passenger Service Agent Team Leader
Department: Passenger Services
Location: Airport Operations
Job Summary
We are seeking an experienced Passenger Service Team Leader to manage check-in, boarding, arrival, and customer service operations while ensuring high service standards and regulatory compliance.
Key Responsibilities
* Supervise passenger service agents during shifts.
* Ensure smooth check-in and boarding operations.
* Handle passenger escalations and service recovery.
* Monitor airline service standards and compliance.
* Coordinate with airline representatives and airport stakeholders.
* Prepare operational and performance reports.
Requirements
- Graduate in any discipline
- 3–6 years of passenger service experience
- Prior team handling experience preferred
- Exc...
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