Team Lead of National Expansion

Responsibilities

• Lead a team of 7-8 Launch Specialists in a fast-paced call center environment
• Collaborate with the Assistant Manager to support productivity goals
• Handle inbound or outbound calls to caregivers, patients, AAAs, and MCOs as needed
• Audit calls and Salesforce documentation to ensure quality standards and compliance
• Provide peer-to-peer coaching, feedback, and training material development
• Monitor daily workflows and KPIs to ensure team performance
• Act as the direct point-of-contact for team member inquiries and issue resolution
• Assist with interviewing and training new employees

Requirements

• 2+ years of relevant experience in healthcare operations or similar environment
• Proficiency in Salesforce, Microsoft Office, and Google Suite
• Strong analytical, organizational, and time management skills
• Excellent communication and critical thinking...