Vacancy Description
🚨 We're Hiring: Team Leader | Solar Campaign ☀️
Are you an experienced Team Leader with a passion for coaching, performance management, and driving results? Join our growing team and lead a group of high-performing customer service professionals in our Solar Campaign!
What You'll Do
- Conduct weekly one-on-one coaching sessions with team members to discuss performance, career development, and individual goals.
- Provide regular coaching and feedback based on client and Operations Management recommendations while ensuring KPI accountability.
- Perform team audits and evaluate recorded customer interactions to maintain ClearSource quality standards.
- Communicate updates, process changes, and important information accurately and promptly.
- Monitor and analyze team performance metrics, including attendance, productivity, quality, and attrition.
- Develop strategi...
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