Vacancy Description
Job Description – Team Leader (Banking / International Customer Support)
Position: Team Leader
Location: Malad, Mumbai
CTC: Up to ₹7 LPA
Working Days: 5 Days a Week
Shift: Rotational Shifts
Job Summary
We are seeking an experienced Team Leader to lead and manage a team of customer support associates in a dynamic and performance-driven environment. Candidates from Banking, BFSI, International Customer Support, International BPO, or Customer Service backgrounds are preferred.
Key Responsibilities
- Manage day-to-day team operations and ensure achievement of performance targets.
- Monitor productivity, quality, attendance, and service levels.
- Conduct regular coaching, feedback sessions, and performance reviews.
- Handle customer escalations and ensure timely resolution.