Vacancy Description
Our client, a leading organization in customer service and support, is seeking a Team Lead French Bilingual Client Service Agent to join their team.
Job Title: Team Lead French Bilingual Client Service Agent
Location: Nearby King Edward Winnipeg, MB (100% onsite)
Pay Range: $21.50 per hour
Shift: Monday to Friday 7:30am to 4:00pm CST
Employment type: Temporary opportunity to become permanent
What's the Job?
- Supervise and monitor call traffic to ensure efficient customer service delivery
- Train, coach, and onboard team members to enhance their skills and performance
- Manage daily operations by delegating tasks and prioritizing projects
- Provide feedback and support to associates through one-on-one and group sessions
- Analyze quality reports and recommend improvements to ...
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