Team Lead (Dutch, Relocation To Malta) (Madrid)

Customer Support Team Leader (Night Shift, Dutch)

Hybrid in Malta (Relocation package provided)

Salary: €35-40k (DOE) + Night shift allowance + Bonus

Great benefits with an opportunity to work with a mature and well‑known brand

We are an established online gaming business looking to hire a Customer Support Team Leader to oversee evening operations and lead a team of customer support professionals. This is a hands‑on leadership role focused on team performance, service delivery, and ensuring a consistently high‑quality customer experience across multiple support channels.

Responsibilities

• Lead, coach, and develop a team of Customer Experience Agents.
• Monitor service levels, response times, and customer satisfaction metrics.
• Manage workload distribution across customer support channels.
• Act as an escalation point for complex customer issues.
• Drive operational improvements and support a high‑perform...