Team Lead - Customer Success Team

**Customer Success Team Lead**
The Customer Success Team Lead supervises and leads a team of account managers. Communicates company goals, important information, and deadlines to the team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeping management updated on team performance. Communicates concerns and policies among management and team members and leadership.
**Here is more of what you’ll get to do**:
- Maintain and appropriately work a small client load.
- Provide daily direction and communication from management to team members
- Moderate chat and help account managers with customer issues daily
- Appropriately distribute workload and oversee larger team member projects
- Provide coaching, direction, and conduct weekly 1 on 1 meetings
- Perform call audits
- Ensure team members have appropriate training and other resources to perform their jobs as effectively as possible
- Notify ma...