Tangerine Senior Manager, Banking Services

Lead Tangerine’s Everyday Banking division as a Senior Manager in Moncton. Foster a customer-focused culture and guide teams towards achieving service and sales excellence.

Tangerine, recognized for its innovative approach to banking, is seeking a Senior Manager to oversee client relationships and departmental performance. Your leadership will be central in developing high-performing teams and participating in strategic projects aimed at enhancing systems and processes. You will also be responsible for ensuring compliance while motivating staff towards shared goals.

Key Responsibilities: • Champion a customer-focused approach throughout the team • Oversee service delivery quality and productivity • Lead corporate initiatives to improve processes • Manage departmental fiscal objectives and reporting • Nurture relationships across the bank for seamless operation

Requirements: • University/College Degree or relevant experience • Minimum 5 years in contact centre...