Systems Support Analyst

Business Technology & Data Support Analyst

Chippenham | Hybrid (2 days onsite)

Alliance Business Technology & Data Team

Overview

Do you have experience supporting ERP? Do you enjoy solving real business systems problems? Do you enjoy making technology work better for users? At Alliance, we’re looking for a Systems Support Analyst to join our Business Technology & Data team. This role is perfect for someone who thrives in 2nd line support, enjoys working across business systems in HR, finance, and legal, and values operational excellence.

Responsibilities

You’ll act as the vital link between 1st line support (which is now outsourced to Endava), technical teams, vendors and business users, ensuring our core systems remain stable, accurate and well-supported. Your time will typically be split:

• 60% troubleshooting and resolving tickets
• 20% building and improving our documented knowledge base
• 20% s...