Systems Operations Specialist

Overview

Systems Operations Specialists are responsible for systems support through production work. The position serves as the intermediary between Business Systems Analysts and Records Assistants/Admissions Assistants, providing processing support, specialized coding, and query support.

Key Accountabilities

• Production and Processing Support: manage and execute daily processes and data feeds (e.g., Co‑op, milestones, work reports) to support the Registrar’s Office and campus partners.
• Interface Management: schedule, maintain, and support regular data interfaces with campus enterprise systems (WaterlooWorks, Learn, Watcard, Faculty systems, data warehouse) and external systems (ONCAT, eCampusOntario).
• Catalog and Coding Maintenance: maintain the catalog, code Senate‑approved changes to courses, academic plans, and policies, and generate queries and reports for stakeholders.
• Issue Identification and Resolution: identify inte...