System Support Associate

**Job Description:**

Provide accurate, timely, and creative solutions to Caregiver computer hardware, peripherals, printers, operating systems, software applications, networking, telecommunications, and video conferencing issues. Assist and coordinate with other Intermountain, Vendors and DTS teams when on-site troubleshooting and evaluation is needed. Primarily responsible for providing direct customer support, answering questions, providing feedback, resolving customer incidents and fulfilling service requests according to Service Level Agreements. This position must also promote the mission, vision, and values of Intermountain, while abiding by service behavior standards. Must have the ability to work rotating shifts and prolonged shifts for up to 12 hours.

**This position is fully on-site | Schedule: Monday - Friday, 8:00 AM - 5:00 PM.**

**Essential Functions**

+ Works most tickets daily to resolves typical computer issues; while following listed...