Vacancy Description
The System Engineer for IT Operations Center (ITOC) is responsible for providing 24/7 operational support for mission-critical systems, acting as the first point of contact for IT incidents, alerts, and service requests, and ensuring end-to-end service availability and SLA adherence.
This role operates on a 12-hour rotating shift, delivering continuous monitoring, incident management, and operational support across infrastructure, applications, and business systems.
The System Engineer will play a key role in incident resolution, alert management, system monitoring, and operational governance, ensuring service continuity and high operational standards in line with defined SLAs and SOPs.
Key Accountabilities- Ensure timely incident response and resolution within SLA
- Perform accurate ticket logging, classification, and escalation
- Respond to alerts within defined timelines (e.g., 15 minutes)
- Handle high-volume operations (calls...
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