System Director, Patient Experience

In close partnership with clinical, operational, and administrative leaders, the Director leverages data, insights, and best practices to design and implement programs that elevate care delivery and organizational culture. This role plays a key part in positioning Texas Children's as a national leader in service excellence across pediatric and women's health, ensuring every interaction reflects our commitment to quality, safety, and compassionate, family-centered care.

Work Location: This is a fully onsite role based at Texas Children's Hospital in Houston, TX.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Accountability A: Strategic Leadership & Vision

• Lead the vision, strategy, and execution of patient and family experience initiatives across the system.
• Advise senior leaders and align experience strategies with organizational priorities and long-term goals.
• Champion a cu...