System Administrator I (Midshift)

Responsibilities 

• Provide an amazing customer support experience.

• Be a part of the team providing a single point of contact for our internal IT customers and assisting with their issues and requests (account creation, application use, etc).

• Handle customer requests with Jira, Slack, and email.

• Receive and respond to incoming IT support requests via Jira, email and Slack.

• Interface and coordinate with other departments and take part in cross-functional projects.

• Document and maintain system administration procedures and policies.

Shift & Schedule Requirements:

• Working Hours: Required to work a weekday mid-shift from 3:00 PM to 12:00 AM (midnight).
• Holiday Coverage: Required to work on public holidays if they fall on a weekday; replacement leave will be provided for working on a public holiday.