Sydney Contact Center Trainer Role

Lead agent training at MCI as a Contact Center Trainer in Sydney, NS, focusing on agent development and client satisfaction.
MCI is on the lookout for a dedicated Contact Center Trainer to design and deliver training programs that meet client expectations and enhance agent performance. You will engage in curriculum development, evaluate training outcomes, and support agents' learning through both in-person and virtual sessions. Staying updated on BPO trends will enhance your training effectiveness.
Key Responsibilities:
• Deliver training sessions for new hires and established agents
• Develop client-specific training materials and content
• Conduct assessments to evaluate training success
• Collaborate with operations to identify training needs
• Maintain accurate training records and prepare reports
Requirements:
• Bachelor’s degree in Education or a related field preferred
• Minimum of 2 years experience in a training role
• Excellent communication a...