Switchboard Operator

Job Description

Responds to customer inquiries by telephone, e‑mail, or chat to provide non‑technical problem resolution. Resolves mostly routine and some non‑routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer’s service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information.

Key Responsibilities

• Operate entire Telecommunications System PBX switchboard including paging of personnel and physicians, paging appropriate emergency codes, and notifying personnel.
• Answer incoming calls and place outgoing calls as needed.
• Announce the ending of visiting hours.
• Operate portable paging equipment when contact is made by security staff.
• Announce fire drills, actual fire alarms, disaster drills and actual disaste...