Switchboard Operator

Job Identification

Job Category

Guest Services, Operations, and Front Office

Job Schedule

Full time

Salary

£13.79 per hour

Position Overview

As a Switchboard Operator you will deliver a memorable experience while handling all incoming telephone calls for the Hotel. Your upbeat and friendly attitude will set the tone for guests’ stays throughout the day.

Day‑to‑Day Responsibilities

• Provide exceptional phone support: respond promptly and professionally to all guest calls.
• Maintain relevant knowledge: stay up to date on hotel services, amenities, and operations.
• Support emergency response: relay accurate, detailed information to the appropriate teams during emergency situations.
• Leverage communication tools: use the PBX system, computer applications, and related technology to support daily operations.

Qualifications

• Positiv...