Switchboard Operator

To assist in the provision of a Comprehensive Telecommunications service to the Blackpool Hospitals. The Telephonist post will be based at the Blackpool Teaching Hospital and you will be required to participate in a rotational shift pattern covering 24 hours/day and 365 days/year including nights, weekends and public holidays. Flexibility is essential as you may be required to change duties or work at short notice to cover for absences and holidays.

Responsibilities

• Provide 24‑hour flexibility, including night shifts, to cover for colleague leave and sickness absences and meet service requirements.
• Receive and extend incoming calls to their relevant destination across the telecoms network.
• Receive and record all emergency calls.
• Provide external telephone access for users across the telecoms network.
• Ensure that all personal telephone calls are monitored and accurately documented.
• Transfer internal callers ...