Purpose of Position
:Efficiently operates communications systems within department guidelines.
Description
:
Provides excellence in Customer Service through efficiently and accurately directing calls to appropriate individuals and departments using a positive and friendly tone. Handles emergency calls in a timely and effective manner in a fast-paced environment. Prioritizes, receives, analyzes and determines proper routing and handling of all calls related to emergencies, including but not limited to, for Police, Fire, Codes for Emergency Medical Personnel, and Alarms. Appropriately manages multiple modes of communication, including but not limited to; e-mail, telephones, pagers, radios and overhead paging. Revises on-call schedules for Clinical and Ancillary Departments. Updates communications database. Maintains STAT log, pager log and key log. Issues and receives communication dev...