SVP, BPO Contact Center Operations

Our Client is a rapidly growing customer experience and contact center organization, seeking an accomplished Senior Vice President of Operations to lead a large-scale business unit supporting enterprise clients across North America. This executive will play a critical role in shaping operational strategy, driving client success, improving organizational performance, and scaling operations for long-term growth. The ideal leader is highly commercial, operationally disciplined, client-facing, and experienced in leading large contact center environments with full P&L ownership.

Executive Client Leadership

• Serve as the senior operational leader and strategic partner for key enterprise clients
• Build and maintain executive-level client relationships focused on long-term growth and retention
• Lead operational business reviews and performance discussions with stakeholders

Operational Leadership & Performance

• Lead l...