Support Technician

Responsabilidades e atribuições

As a Support Technician, you will work in a team, monitoring the payments hub, at Infrastructure, application and system level, triaging and escalating incidents raised to the L1 Team.

• To be the first point of contact for customers reporting incidents;
• To be able to do a first impact analysis of an incoming alert or a raised issue and do a triage based on said analysis;
• To document, track, and monitor requests to ensure a timely resolution of all inquiries;
• To actively monitor the PagoNXT Payments Hub environment, using the tools provided;
• To support deployment activity in order to ensure deployments are carried out with no harm done to the production environment. (we are the first line of defense of the production environment);
• To carry out periodic systems checks, noting results in the required way;
• To suggest improvements to processes, routines, and runbooks to i...