Support Specialist with Nonprofit Focus

Join Zeffy as a Support Specialist, where you'll shape the future of nonprofit technology and enhance user experience! This role emphasizes user support and significant projects for your career growth.
At Zeffy, you’ll be instrumental in supporting and educating nonprofits about our tools. This position involves handling inquiries and resolving complex issues while also leading tailored projects that reflect your skills and interests. Working closely with our passionate team members, you'll contribute to a collaborative environment aimed at making technology accessible for nonprofits.
Key Responsibilities:
• Provide product expertise to nonprofit users via email and calls
• Troubleshoot issues and collaborate with the development team
• Refresh and update internal support knowledge bases
• Take ownership of growth-focused projects every two months
Requirements:
• Over 6 months of customer-facing experience
• Strong written communication in English and French<...