Support Specialist [English & Spanish Speaking]

Support Specialist – Como

Como is a pioneer of data‑driven customer engagement & loyalty solutions for F&B and retail businesses. We provide a SaaS platform that combines CRM, loyalty engines, marketing automation, and a mobile app. We are looking for an organized, analytical, and empathetic Support Specialist to assist our clients with technical problems and ensure a great customer experience.

Responsibilities

• Provide prompt and effective support to customers.
• Diagnose and resolve technical issues, guiding customers through troubleshooting steps.
• Maintain a deep understanding of the SaaS platform, including features, functionalities, and updates.
• Guide and train customers on how to use the product effectively.
• Gather and report customer feedback to help improve the product and support processes.
• Escalate complex or unresolved issues to higher‑level support or development teams as necessary.