Support Specialist

Overview

Como is a pioneer of data‑driven customer engagement and loyalty solutions for the F&B and Retail sectors. We provide a full SaaS platform that includes a CRM, advanced loyalty engine, marketing automation, omni‑channel communication, AI campaigns, and a branded mobile app. Our team is looking for an organized, analytical and empathetic Support Specialist with strong technical, relational, and communicational skills.

Responsibilities

• Provide prompt and effective support to customers.
• Diagnose and resolve technical issues, guiding customers through troubleshooting steps.
• Maintain a deep understanding of the SaaS platform, including features, functionalities and updates.
• Guide and train customers on how to use the product effectively.
• Gather and report customer feedback to help improve the product and support processes.
• Escalate complex or unresolved issues to higher‑level support or development tea...