Vacancy Description
Support Software Engineer, Senior
Department: Customer Support
Employment Type: Full Time
Location: Mexico City
Description
Senior Support Software Engineer bridging Support and Development for Infor CloudSuite Distribution. Resolves complex ERP issues, analyzes Progress/OpenEdge and PostgreSQL 17 data, writes Q&D fixes, and improves product quality, customer outcomes, and escalation speed.
A Typical Day in the Life Includes:
- Investigate complex customer issues involving Infor CloudSuite Distribution, including ERP workflows, application behavior, data conditions, integrations, environments, and technical defects.
- Analyze Progress/OpenEdge code, PostgreSQL 17 data, SQL queries, logs, traces, and customer scenarios to identify root cause and recommend corrective action.
- Write Q&D programs, data fixes, scripts, utilities, or technical workarounds to resolve customer-impacting issue...
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