Support Services Tech

Job Summary

Oversees Patient Throughput for Patient Transportation and Environmental Services. Will assign technicians to tasks utilizing EPIC Command Center. Communicate with various departments to expedite patient care through various communication methods.

Essential Functions
+ Acts as initial contact point for incoming requests for service or maintenance related to hospital facilities and equipment.
+ Receives requests from external customers and internal employees via telephone, voicemail, fax and e-mail.
+ Gathers information to assess customer’s need, prioritizes the reported problem, and enters request into work order system.
+ Creates accurate work orders and routes to appropriate shop or department in a timely manner.
+ Answers customer questions regarding status of work orders.
+ Issues specialty work orders (Shutdowns, RSI, SMAP, Move) Contacts outside vendors for service requests on equipment covered by service contracts.
+ Consistent...