Support Service Manager

As a Support Service Manager (SSM) , you'll provide personalized support to our Ultimate Support plan customers, ensuring clear communication, regular updates, and seamless collaboration with Technical Account Managers (TAMs). Your role involves coordinating with both customers and internal teams to expedite issue resolution and enhance transparency . Additionally, you'll establish positive relationships across various internal departments.

What You'll Do: Key responsibilities include:

• Partnering with TAMs to deliver top-notch customer support, starting with smooth onboarding for new Ultimate customers.
• Reviewing daily Ultimate customer issues, ensuring high-quality updates aligned with priority and business impact.
• Leading support case queue reviews, ensuring accurate prioritization and progress visibility .
• Providing over...