Home / Jobs / Support IT Analyst
S

Support IT Analyst

Sonova

São Paulo, São Paulo, Brazil Full-time June 05, 2026
Apply Now

Vacancy Description

Support IT Analyst


São Paulo, Brazil

The Support Analyst II is responsible for providing technical support to internal and external customers, focusing on point-of-sale systems, ERP applications, and related technologies. This role ensures system stability and operational efficiency by resolving incidents, supporting users, and collaborating with cross-functional teams.

Responsibilities:

  • Respond to and resolve technical support tickets related to systems and applications

  • Perform troubleshooting, diagnostics, and remote or onsite support when required

  • Manage incidents, bugs, and system integration issues

  • Support users with system functionalities, configurations, and processes

  • Assist with system parameterization and configuration of modules

  • Document tickets, procedures, and solutions within ITSM tools such as ServiceNow

  • Collaborate with development, infrastructure, and operations t...

    • Ready to Apply?

    अभी आवेदन करें

    Submit your application for Support IT Analyst at Sonova

    Apply for this Position

    Vacancy Details

    Location São Paulo, São Paulo
    Country Brazil
    Type Full-time
    Category Computer Occupations
    Posted June 05, 2026

    About Sonova

    S

    Sonova

    São Paulo, Brazil

    Share This Vacancy