Support Executive (Dynamics 365 & Power Platform)

Description

Summary

Purpose: To provide high quality frontline technical and non-technical support for Dynamics CRM and Power Platform Applications to end users.
Apply understanding of the Automatic Call Distribution (ACD) telephony system to support effective utilisation and improvement of the system and related processes in line with customer needs
To support the continuous improvement of business processes and customer experience through enhanced usage of the CRM systems. Proactively identify and manage system, data and process risks.Landscape: Support Executives report to a Senior Functional Consultant within the Enterprise Technology business area. The role is a key interface with users of the power platform and the 1st line for resolving all technical issues related to Dynamics 365/ Power platform and the ACD telephony system.

Activities:
Provide frontline technical and non-technical support for the Dynamics 365 (including C...