Support Engineer III

Position Overview The Cloud and Infrastructure Engineer is a technical leader within the Engineering Department, reporting to the Sr.

Director of Client Success.  This role is responsible for technical execution, optimization, and automation of hybrid cloud, infrastructure, and MSP/MSSP tool stack solutions, ensuring high availability, security, and operational efficiency across both internal and client environments.

This position is collaborative with Cybersecurity, Compliance, and Program Management teams to ensure that infrastructure solutions align with security frameworks, operational best practices, and client needs.

Success in this role is measured by improvements in customer retention, profitability, and customer satisfaction, achieved through strong client communication, , high-performing teams, automation, and technical mentorship.

Key Responsibilities Cloud & Infrastructure Engineering Design, implement, and optimize hybrid...