Support Engineer 2 (Supply Chain Planning)

Support Engineer 2Support Engineer 2 will support our SaaS customers to provide Solution/Product support on Enterprise Supply Planning (ESP), Demand, Fulfillment, Sequencing and our next generation of cognitive planning applications throughout the customer value journey with Blue Yonder.ResponsibilitiesProvide functional and/or technical support during customer upgrades, deployments, rollouts, and post‐production phases.Maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in BY Planning Solution.Operate team provide advice to BY partners and customers regarding industry best practices and process methodology.Document learnings and create knowledge articles for repeated cases.Bring in new ideas for automation, re‐use and service improvements.Understand the SaaS offering, features and functionality deployed for a given customer.Work closely with the BY Planning SCPO Solution Experts for complex issue resolution in...