Support Desk Consultant

Support Desk Consultant

Our client is seeking a Support Desk Consultant to support and improve day-to-day service desk operations within a Microsoft-based environment. This is a hands-on, player-coach role that combines technical support, incident management, and operational process improvement.

The successful candidate will work closely with internal IT teams and a small group of support analysts to ensure consistent, responsive, and high-quality end-user support. In addition to handling escalations, this role will focus on improving service desk operations through better ticket management, reporting, documentation, and workflow optimization.

This is a 6-month contract with potential extensions, working in a hybrid model (2–3 days per week onsite in Toronto).

RESPONSIBILITIES

• Support day-to-day service desk operations, including ticket queues, response times, backlog manage...