Support Desk Agent

To deliver exceptional customer service and administrative support to both internal and external stakeholders within the client. This role operates in a fast-paced environment, requiring prompt and effective responses to a high volume of customer interactions across multiple channels, including email, social media, inbound/outbound calls, and walk-in escalations. Key Responsibilities Support Desk Services Respond to and resolve customer enquiries and complaints, applying root-cause analysis to identify underlying issues. Provide accurate and effective solutions in line with service level agreements (SLAs), ensuring high levels of customer satisfaction. Proactively manage and resolve customer requests to prevent escalations and complaints. Manage the shared mailbox in accordance with company standards, policies, and response time requirements. Track and monitor issues from initiation through to resolution. Escalate unresolved or complex issues to the appropriate suppor...