Support customer care consultant

Job purpose:

The Support Customer Care Consultant / Help Desk (ITIL) will provide first level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfilment processes, in line with Service Desk objectives.

Criteria: Completed Degree or Diploma with Accounting will be an advantage I. T knowledge and experience will be an advantage Advanced MS Excel working knowledge and experience Must have Dealer Management Solution (DMS) Software experience Experience in working in the Automotive Industry Software implementation experience

Customer Care Requirements: The Customer Service and Support function are responsible for activities related to assisting, supporting, and resolving customers' questions specific to products and services The Customer Support area is responsible for assisting customers by providing information about products and/or servic...