Support Analyst, FICC and EQD Applications, Information Technology - MNC Institutional Brokerage and Investment Services

Key Areas of Responsibilities

• Monitoring production environment and act on production incidents

• Work on Service Request Fulfillment, Incident Management, Problem Management and Change Management.

• Manage weekend events like software releases, BCP testing, etc.

• Status reporting on Health Checks, Changes, Incidents, Capacity and Performance.

• Documentation of Application Knowledgebase, Process.

• Make monitoring tool changes aligned with changing requirements or gaps observed/reported.

• Proactively highlight risk any risks observed and suggest ways to mitigate impact.

• Execution of end of day batch processes, monitor and escalate issues to the point of contact.

• Continuous Improvement Focus and Tooling to improve efficiency

• Coordinate wi...