Support Analyst at McKesson

Step into the crucial role of Support Analyst at McKesson. You will troubleshoot mechanical, hardware, and software issues while ensuring effective communication in a busy environment.
This is an entry-level Support Analyst position requiring strong problem-solving skills and familiarity with Microsoft Windows. You will accurately document customer interactions, manage open tickets, and provide remote support. Successful candidates must demonstrate organizational skills and the ability to handle various responsibilities effectively.
Key Responsibilities:
• Diagnose hardware/software issues within a Windows environment
• Monitor incoming support calls to meet service level expectations
• Document customer interactions in the ticketing system
• Manage open tickets for timely resolutions
• Provide remote support to technicians in the field
Requirements:
• 0-2 years of relevant experience
• Degree or equivalent experience preferred
• Bilingual in French and...