Support Agent

Conduct on-site visits and showroom demonstrations for walk-in visitors and prospective clients, clearly explaining robot features, capabilities, and use cases Build rapport with potential and existing clients through confident, friendly, and professional communication Lead on-site robot deployment, SLAM mapping, navigation setup, and commissioning at client locations Train client staff on robot operation, basic troubleshooting, and day-to-day use during and after deployment Answer customer support tickets via chat and call, providing timely and accurate resolutions to technical queries Conduct online support meetings with customers to remotely diagnose, troubleshoot, and resolve issues Perform basic hardware repairs and maintenance on robots, escalating complex hardware faults where necessary Record unboxing, demo, and technical videos for marketing, customer onboarding, and support purposes Write user manuals, setup guides, and technical documentation for customers and internal refer...