Supervisory Management and Program Analyst

Summary Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As a Supervisory Management and Program Analyst, you will supervise Management & Program Analysts in the Data Accountability Branch performing quality assurance in ELIS and Lockbox, service level monitoring, and reporting to support Service Center Operations, Intake Ops, Field Ops, and stakeholders. Responsibilities Supervises a team of analysts managing complex, mission-oriented and management programs, oversees ELIS and Lockbox QA reviews, service level monitoring, report analysis and generation, and supports various internal and external stakeholders. Plans and assigns work to subordinates based on priorities and selective consideration of the difficulty of assignments and capabilities of employees; gives advice, counsel, and instruction to employees on both work and administrative matters. Conducts performance evaluations, prepares performan...